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Standard Topics
Program topics, length and objectives vary. Beth prefers to customize content. Her willingness to get to know her clients has caused her to be mistaken for an insider.
Topics listed can be customized to be delivered as a 15 minute QUICK TIP segment, a 30-75 minute keynote or a ½ day or full day program. A participant workbook, tip sheet and power point presentation can also be included.
Let's Talk!
Conversation strategies for senders and responders; making it safe, making it fun, making it balanced and reciprocal.
Communication at Work: Top 10 to do list for 21st Century Communicators
10 strategies for improving communication at work. Customized to the industry and audience.
Patience with Patients
Strategies for communicating caring for health care professionals.
Working Successfully with People
Strategies for getting along with associates and thriving in the workplace.
Working Assertively
Strategies for communicating assertively and techniques for coping with associates’
passive and aggressive behaviors.
Teamwork!
Strategies for improving the dynamics of working in groups.
Bravo! What a Presentation!
Strategies for developing and presenting successful business presentations as individuals, panels and teams.
Credibility: Smart, Sensitive, Savvy and Sincere Communication
Assessment of current credibility and strategies to enhance others perception of your competence, character, honesty and dynamism.
Communication in Difficult Situations
Strategies to prepare for and successfully handle difficult conversations and confrontations.
Frontline Communication: Telephone Mastery
Strategies for caring for your voice, controlling conversations and communicating,
caring, concern and professional competence on the phone.
Listen Up!
Strategies for focusing your attention, understanding the message and messenger,
remembering what you hear, and responding appropriately, so others feel heard.
Leadership Through Dialogue
Strategies for establishing relationships, rapport and respect at work when you are responsible for supervising, leading and managing others.
Feedback: A Coaching Approach
Strategies for diagnosing, confronting and improving performance at work.
Me First!
Strategies for balancing personal needs with customer/patient needs and demands.
Customized Programs
Customized programs are a large portion of Beth’s work. She frequently designs specialized workshops, in-service training or series to meet the specific needs of her clients.
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